To protect corporate networks and systems, more and more companies are enforcing strict password security policies. Many companies now require employees to change their passwords frequently—in some cases, as often as every couple of months.

As a result, password management has become a growing concern. Users frequently forget their latest passwords, and up to fifty percent of help desk calls are password reset requests.

To reduce the help desk burden and improve employee productivity, Unify enables users to reset their own passwords through the Unify self-service Web portal.

Key features
Dramatic reduction in operational costs
Help desk administrators no longer need to reset passwords. This increases their operational efficiency.

Improved employee productivity
Employees can reset their own passwords without having to wait for Help Desk administrators (resolving help desk tickets can take from 30 minutes to 6 hours in some cases).

Various levels of security
Administrators can use a single security question or multiple questions to verify user identity. In addition, administrators can customize security questions as needed.